Definitions;
You / Your – This is the named person(s) on the booking contract
Aurora – This is Aurora Wedding Band (www.auroraweddingband.com. 8 Middlerigg Road, Balloch, GLASGOW, G689DP)
Remaining Balance – This is the balance which you are due to pay after any deposits have been paid
Cancel / Cancelling – This is where you terminate your contract with Aurora Wedding Band
Wedding/Event Date – This is the date outlined on your booking form.
Calendar Months – If your wedding date is (for example) January 1st 2030. December 1st 2029 would constitue 1 calendar month before your wedding.
Booking Contract/Booking Form – This is the signed contract which you have returned either via post or electronically to Aurora.
1 Cancellation Policy
1.1 If cancelling your booking with Aurora, a fee will be levied in addition to any deposit you paid when booking
1.2 If cancelling out with 12 calendar months of your event date then a £200 cancelation fee would be levied.
1.3 If cancelling 9-12 calendar months before your event date then a £400 cancelation fee will be levied
1.4 If cancelling 6-9 calendar months before your event date, then 50% of your remaining balance should be paid.
1.5 If cancelling 3-6 calendar months before your event date, then 75% of your remaining balance should be paid.
1.6 If cancelling 1-3 calendar months before your event date, then 85% of your remaining balance should be paid.
1.7 If cancelling any time within 1 calendar month of your event date, then 100% of your remaining balance should be paid.
1.8 If you have ever moved your wedding date as per the section outlined below and subsequently wish to cancel your booking, the ORIGINAL wedding date booked would be used to calculate the cancellation fee UNLESS your new event date is sooner.
1.9 Cancellations must be in writing.
1.10 In order to ensure Aurora has received your notice of intent to cancel, written confirmation from Aurora will be sent. In the event that you do not receive written confirmation accepting your intent to cancel, you should make further efforts to contact Aurora via e-mail, post, telephone or other means.
1.11 The cancellation date will be the date from when we send confirmation of your written notification of intent to cancel your contract.
1.12 All cancellation payments should be made via electronic transfer within one month of cancelling
1.13 If you paid a deposit, this does not form any part of the cancellation fee. Paying a deposit initially secures your date in our diary. Any cancelation fee incurred by you is it’s own separate entity and detailed above.
2 Moving Your Wedding Date
2.1 If you elect to change the date of your booking with Aurora then this will be done free of charge one time only. 2.2 This is providing that Aurora is available on your new date and doesn’t have any current contracts pending for the new wedding date. 2.3 If Aurora is not available on your new date, then it is assumed that you wish to terminate your contract. The cancellation policy as per your booking contract will then be applicable. 2.4 If you would like to move your wedding date more than once, then a £200 charge will be made each subsequent time you wish to move your date.
3 Times
3.1 Your contract with us is for set times as detailed on your booking contract. For example 20:00-00:00. 3.2 We recommend that you allow at least 45 minutes for Aurora to setup their equipment even though we are generally able to setup in around 30 minutes.
3.3 If Aurora is not given access to the performance area to setup in time to commence their performance at the scheduled start time for any reason, Aurora will not be held accountable for any delays.
3.4 Aurora will endeavour to arrive around 40 minutes before the scheduled start time unless advised of any access issues as outlined in 3.5. 3.5 Unless told otherwise by you, Aurora assumes that access to the performance area is on the same level as egress from vehicle access and does not involve an extensive traverse by foot. 3.6 If access to the performance area is not as described in section 3.5, it is your responsibility to make Aurora aware of this in advance. 3.7 If Aurora have not been made aware of any access issues, Aurora will not be held responsible for any delays which may occur.
4 Payment
4.1 Payment of your remaining balance will be settled the month prior to your wedding date 4.2 Payment of your remaining balance should be made via bank transfer 4.3 We will contact you the month before your wedding to give the most up to date account details and to confirm which date you should make the payment by. 4.4 All monies paid are non-refundable. This includes deposit payments and final balance payments made before, on or after the event date. 4.5 Aurora reserve the right to withdraw from the performance should any of these terms not be met. 4.6 You would still be liable to pay the full remaining balance within 28 days of the event date should Aurora discontinue their services for any reason.
5 Damage
5.1 Only members of Aurora Wedding Band are permitted to use or operate audio & visual equipment provided by Aurora Wedding Band. This includes musical instruments. 5.2 Repairs or replacement of damaged or stolen equipment caused by any unauthorised person, will be the responsibility of the named person on the booking contract. 5.3 Should any damage or theft occur, Aurora reserve the right to withdraw from the performance. 5.4 In the event that damanged equipment is beyond economical repair, the damaged equipment shall be replaced. 5.5 Some equipment forms part of a matched set, in the event that one damaged or stolen item is beyond economical repair, or irreplacable, the entire set must be replaced. 5.6 Should Aurora need to hire equipment in order to perform at subsequent events, you will be responsible for the cost. 5.7 You will be responsible for any lost earnings incurred by Aurora due to an inability for perform at subsequent weddings. 5.8 In the event that damage or theft occurs, Aurora will notify you straight away and invoice you within 7 days. 5.9 The invoice should be paid in full within 28 days.
6 Breaks
6.1 Aurora take a break to coincide with your evening buffet being served. The break lasts around 45 minutes. 6.2 If playing past midnight, Aurora may or may not elect to have an additional short comfort break.
7 Covid
7.1 Any monies paid to Aurora are non refundable. 7.2 Cancelling a booking due to individuals attending the event contracting covid are still subject to the cancellation policy previously outlined. 7.3 Cancelling a booking due to restrictions including, but not limited to; a cap on the amount of guests allowed, a cap on the amount of suppliers allowed, a restriction on venue capacity, an early curfew, dancing not being permitted, volume restrictions for live music being in place would still be subject to the cancellation policy 7.4 If an event is unable to go ahead due to the government mandating event or venue closure, for example a local or national lockdown then -in consultation with Auroras availability- an alternative date can be booked. 7.5 If you choose to book an alternative date where Aurora is unavailable then your entire remaining balance will be paid no later than the date of your original booking. If this has already been paid then as per section 7.1 of the terms and conditions of booking, any monies paid are non-refundable. 7.6 If any member(s) of the band are unable to attend due to health reasons we will endeavour to find a suitable replacement. 7.7 In the event that a suitable replacement cannot be found in time, the band would continue without that band member as we have contingencies in place for such an event which would not impact on the quality of our service. The overall fee for the service would remain unaffected. No refunds or reduction in fee would be permitted. 7.8 In the event that everyone in Aurora was unable to attend, we would endeavour provide an alternative band. 7.9 If no suitable band is available, we would provide you with a DJ service and issue a 50% refund on the remaining balance.
8 Terms & Conditions
8.1 These terms & conditions can be made available in paper form at your request. 8.2 Aurora reserves the right to change or update these terms without prior notice. 8.3 By completing and signing the Aurora booking contract you hereby agree to the terms & conditions listed herein.